1st floor
SU Building
About SUSS
We are your go to service in the SU. Our advisers are well versed in all things support. So if you need help on housing, academic issues, or anything in-between, please get in touch to arrange a meeting either in person or via MS Teams. We offer dally drop in appointments for quick queries. These are on a first come first served basis and cannot be pre-booked.
Do you know we can help with...
Academic Appeals • Complaints • Disciplinaries • Academic Misconduct • Fitness to Practice
Extenuating Circumstances • Extension Requests • Withdrawals and Suspensions • Private Accommodation
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Student Representation
Course and School Representatives are here to represent your academic interests and to ensure that you have a positive experience whilst studying at Teesside University. Ensuring that you have your voice heard, whether you have an academic issue or have some positive feedback about your course, is really important to us. The reps are here to ensure that the right people in the University get to hear your feedback so that positive changes can be made together.
Academic Advice
University life can have its ups and downs. We all need a little help now and then, and occasionally you may find yourself in need of advice and guidance. Our Advice Service provides free, confidential and independent help to all students at Teesside University
Navigating the academic landscape can be challenging, but our team is here to support you. If you find yourself facing adverse situations, we can help you with academic complaints, academic misconduct, academic or attendance appeals, assist with disciplinaries, and/or fitness to practice. We will guide you through the processes and explain your options at each stage.
Our Process:
Problem: Email suss@tees-su.org.uk or use the advice form to tell us about the issue you're facing. We need to know as much detail on your situation as possible to allow us to give you the best possible advice. Attach any relevant documents such as University letters or your Record of Progress.
Review: The Advice team will review the details of your case in detail and gather any information/resources that might be useful to you.
Action: An adviser will contact you to explore the options available to you and guide you to the best possible solution to the issues you’re facing.
CLICK HERE TO COMPLETE THE ADVICE REQUEST FORM
A bit about us…
Teesside University Students’ Union is independent from Teesside University. Our advice service, SU Student Support (SUSS), is here to advise you on your situation. We won’t tell you what to do or make a decision for you, but we will tell you what options are available to you.
SUSS does not provide specialist wellbeing or mental health support.
The University’s Out of Hours Support and Emergency Information page has resources on support services and coping with difficult feelings https://www.tees.ac.uk/sections/stud/emergency.cfm
If you are at immediate risk of harm, call 999.
SUSS does not provide advice on immigration or VISA issues.
For advice on guidance related to these issues please visit: https://www.tees.ac.uk/sections/stud/international.cf
SUSS does not provide financial, fee or funding advice.
For advice and guidance related to these issues please visit: https://www.tees.ac.uk/sections/stud/money.cfm
Response times…
We aim to respond within 3 working days (except during Bank Holidays). If you have any deadlines you need to meet or meetings you need our advice on please let us know the details when you get in touch.
A bit about what we do with the information you give us…
SUSS is committed to providing a confidential advice and information service to all its users. Nothing you tell us will be shared with anyone else outside the service without your express permission, unless required by law, where a conflict of interest arises or in very exceptional circumstances to prevent harm to you, other people or the service.
Please note: SUSS is closed on weekends and on all bank holidays.
Advice Request Form: https://form.jotform.com/252173760274053
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